Terms Of Service


Crickstart.ca (hereinafter the “Website”) is owned by Crickstart Food Co. (hereinafter “Crickstart”), and is operated for your personal non-commercial use and information. Your use of this website is subject to the following terms and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms. If you do not agree with any of the terms, please do not use this website.


Crickstart endeavors to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Crickstart cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Crickstart does not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete.

Crickstart reserves the right to: correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; reject, correct, cancel or terminate any order, including accepted orders for any reason and limit quantities available for sale or sold.


The price for each product that you order is the price that appears on the Website.

Deliveries are made Monday through Friday (holidays excluded). Your package will be shipped by Canada Post or United States Postal Service, depending on its destination.

Shipping and transport charges as well as the applicable sales taxes are in addition.

Crickstart has the right to modify at any time the prices of the products shown on the Website, without notice.

All prices listed on the Website are in Canadian dollars.

The prices of the products shown on the Website can differ from prices of Crickstart products sold at other points of sale.


Crickstart does not guarantee in any case the availability of the products offered online. If Crickstart cannot deliver any of the products ordered because they are out of stock, you will be advised by e-mail or by phone.

You could:

Request for the delivery of the products and if so, a payment will be taken on your credit card for these products when available and ready to be shipped;

Refuse that we deliver the products and if so, no payment will be charged on your credit card for these products;

Crickstart is not liable for any inconvenience and/or losses attributed to any unavailability of any and all products and/or services.


Crickstart has the right to modify at any time the shipping charges without notice.

The shipping will be made as soon as possible after the acceptance of your order. The delays vary according to the destination of the shipping and product availability. The delays are estimated from the moment that the products leave Crickstart’s warehouse and facilities.

Crickstart relinquishes all property rights to the buyer at which time the products are handed to the shipping company.

The delivery of the products is subject to the rules of the shipping company as well as the rules concerning the signing of a received receipt for the products. If you are absent at the time of delivery, you will be responsible to track, and recuperate the products according to the rules and procedures of the shipping company.


Crickstart reserves the right to refuse any returns or reimbursements of discounted goods not listed above and on items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be returned to the client. No credit will be issued and the purchaser will be charged for the return shipment, and forfeit all claims.

Return sent by mail must be postdated within 30 days of the original date on the receipt. Refunds will be made by the method of payment used. Please allow five business days, from the date the merchandise is received at our premise for refunds. Please allow adequate time for shipping.

No refund or credit will be given for shipping and handling charges, unless damaged, defective or subject to an error by Crickstart. In these cases Crickstart will pay the shipping costs if products are returned by a transportation company that provides guarantees against loss or damages. Packages must be properly shipped freight-prepaid.


Material on this website, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned or otherwise provided by Crickstart, and Crickstart does not represent or warrant that such material does not infringe the rights of any other person or entity. The material on this website is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. Consequently, the material on this website may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, including but not limited to text, audio or video, without the prior written consent of Crickstart. Trademarks, logos and service marks (collectively, “Marks”) displayed on this website are registered or unregistered Marks of Crickstart or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act.

Notwithstanding the foregoing, Crickstart authorizes you to make one electronic or paper copy of the information posted on any page of this site provided that the copy is used solely for non-commercial, personal purposes and, in each and every case, provided that any such copy remains protected by all copyright, trademarks, service marks and other proprietary notices and legends contained on such website. This license does not include any resale of this site or its contents; any collection of product listings, descriptions or prices; any other derivative use of this site or its contents; any downloading or copying of information for the benefit of any merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Crickstart and its affiliates without express written consent of Crickstart. You may not use any meta tags or any other “hidden text” utilizing Crickstart’s name or trademarks without the express written consent of Crickstart. Any unauthorized use of this site and/or its contents terminates the permission or license granted by Crickstart.


Crickstart may modify alter or otherwise update the terms applicable to this website from time to time. We will notify you of any such modifications to this website by posting notice of such changes on this website. Following the posting of such changes, your continued use of this site will constitute your acceptance of these terms and other policies, as modified. You will be bound by such changes. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.



1089 Greene Ave
Westmount, QC, Canada
H3Z 1Z8


150 Elgin Street, 8th Floor 
Ottawa, ON, Canada
K2P 1L4

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