Refunds & Returns

1. Scope and Eligibility

This Return & Refund Policy (the “Policy”) applies to purchases of Landish Products made directly from landish.ca for delivery to addresses in Canada. It forms part of, and should be read together with, our Terms of Use and Terms of Sale.

This Policy does not apply to purchases of Landish products made through any other websites, marketplaces, retailers, distributors, or wholesale channels (including but not limited to wholesale.landish.ca, landish.co, or third-party retailers, whether online or in-store). For such purchases, you must contact the merchant or platform from which you purchased the product and follow its applicable policies. We do not provide refunds or returns for products purchased anywhere other than landish.ca under this Policy.

Nothing in this Policy is intended to limit any rights or remedies you may have under applicable consumer protection laws, including statutory or legal warranties that may apply to your purchase.

2. Standard 30-Day Return Window

For most Products purchased on landish.ca, we offer a simple, no-questions-asked return policy within thirty (30) days from the date the order is marked as delivered by the carrier (the “Return Window”). Returns requested after the Return Window has expired will generally not be accepted except where required by law.

To be eligible for a return under this Policy, you must: (a) request the return within thirty (30) days from the date of delivery as recorded by the carrier; and (b) return at least ninety percent (90%) of the Product’s original net weight (as indicated on the Product packaging). We reserve the right to verify the returned quantity and to adjust or deny refunds where the returned amount is less than 90% of the original net weight.

3. Non-Returnable Products and Large Formats

Certain Products are non-returnable and non-refundable under this Policy, except where required by law (for example, in the case of defective Products covered by statutory or legal warranties). The following specific Products are non-returnable under our standard policy:

• Pure Canadian Hydrolyzed Marine Collagen 1 kg and 750 g;

• Marine Collagen Sparkling Waters;

• Creatine Monohydrate 1 kg;

• Marine Collagen Gummies 240 count; and

• Free Gifts and any other item provided at no charge as part of a Promotion (see Section 11).

In addition, any large-format Product for which a smaller format of the same Product is available (for example, a large bulk size where a smaller size of the same Product is also offered) is considered non-returnable under this Policy, except where required by law. We may specify additional non-returnable Products on the Site from time to time.

If you are unsure whether a Product is returnable, please contact us at hello@landish.ca before opening it or consuming a significant portion.

4. Condition of Returned Products (90% Net Weight Requirement)

Our standard return policy is intended to give you the opportunity to try our Products while also preventing abuse. Accordingly, for a Product to be eligible for a refund under this Policy (other than in the case of a defective or incorrect item):

• You may open and try the Product; and

• You must return at least ninety percent (90%) of the Product’s original net weight (as indicated on the packaging).

We may weigh returned Products (or otherwise verify the quantity) and may, in our discretion, reduce or deny a refund where less than 90% of the Product’s original net weight is returned. We may also limit or refuse returns where we suspect abuse of this Policy, including repeated returns by the same customer.

5. Products Damaged, Defective, or Incorrect on Arrival

If an item in your order is damaged (other than as a result of temperature or environmental exposure as described in Section 9 below), defective, or incorrect (for example, the wrong Product was shipped), please contact us promptly at hello@landish.ca within thirty (30) days from the date of delivery. When you contact us, please include: (a) your order number; (b) a description of the issue; and (c) clear photos of the Product, packaging, and shipping label, as applicable.

If we confirm that a Product was damaged, defective, or incorrect at the time of delivery, we will, at our option and subject to applicable law: (a) send you a replacement Product at no additional charge; or (b) issue a refund to your original payment method for the affected Product(s). In such cases, if we request that the Product be returned, we will provide a pre-paid return shipping label and cover the cost of return shipping.

6. How to Request a Return

To request a return under this Policy, please follow these steps:

1. Contact us at hello@landish.ca within the applicable timeframe (generally within thirty (30) days from the date of delivery) and include your order number and the items you wish to return, together with a brief explanation of the reason for the return (optional for standard returns; required for damaged or defective items).

2. We may provide you with return instructions, which may include a return authorization number or form, the return address, and any specific packaging or labelling requirements.

3. Unless we provide you with a pre-paid return label (for example, for incorrect or defective items), you are responsible for arranging and paying for return shipping using a carrier of your choice. We recommend using a trackable shipping service and retaining proof of shipment. We are not responsible for returns that are lost, misdirected, or damaged in transit.

4. Once we receive and inspect your return, we will notify you by email whether your return has been approved and, if so, the amount of the refund to be issued.

7. Return Shipping Costs

For standard returns where you have simply changed your mind, are dissatisfied with a Product for personal reasons (such as taste), or otherwise wish to return a Product that is not defective or incorrect, you are responsible for the cost of return shipping. We will not reimburse shipping costs in such cases.

For returns due to our error (for example, where we shipped the wrong Product or quantity) or where a Product is confirmed to be defective or damaged at the time of delivery (other than temperature-related damage as described in Section 9), we will provide you with a pre-paid return label where a physical return is required and will bear the cost of return shipping.

8. Refund Method and Timing

Approved refunds will generally be issued to the original payment method(s) used for the purchase, subject to the following. For amounts paid by credit card, debit card, PayPal, or other non-Gift Card payment methods, refunds will be issued back to that method where possible. For amounts paid using Gift Cards, refunds will be reissued to a Gift Card; we will not provide cash refunds or refunds to other payment methods for amounts paid with a Gift Card, except where required by law. If an order was paid using both a Gift Card and another payment method, we will generally refund first to the other payment method up to the amount originally charged to that method and then, if necessary, to a Gift Card, in accordance with our Terms of Use and Terms of Sale.

If an order or portion of an order was paid using Promotional Credits, we may, in our discretion and subject to applicable law and the original Promotion terms, re-credit Promotional Credits to your account or apply another remedy. Promotional Credits have no independent cash value and are not refundable as cash.

Once your return has been received and processed, please allow a reasonable period (typically up to 10 business days) for the refund to be reflected on your payment method statement. Processing times may vary depending on your financial institution.

Shipping fees paid on the original order are generally non-refundable, except where required by law or where the return is due to our error or a confirmed defect in the Product.

9. Temperature-Related Damage and Timely Retrieval of Packages

Some Products may be sensitive to heat or cold, particularly during warmer or colder months and when packages are left outdoors or in uncontrolled environments for extended periods. You are responsible for providing a delivery location where packages can be safely delivered and for ensuring that shipments are retrieved promptly upon delivery.

To the fullest extent permitted by applicable law, Landish is not responsible for damage to Products caused solely by exposure to temperature or environmental conditions during shipping or after delivery, including where a carrier leaves a package outdoors, in a lobby, or at another location at or near your address. This includes, without limitation, changes in texture, separation, melting, freezing, or other cosmetic or quality changes arising from temperature exposure, where the Product otherwise continues to meet applicable legal warranty standards.

We may, in our sole discretion and on a case-by-case basis, decide to replace or refund Products affected by temperature-related issues as a courtesy. Any such accommodation is voluntary and does not create a binding obligation to provide similar accommodations in the future.

10. Products Purchased Outside Landish.ca

This Policy applies only to Products purchased directly from landish.ca. Products purchased elsewhere – including but not limited to landish.co, fr.landish.ca, wholesale.landish.ca, marketplaces (such as Amazon or other platforms), grocery or specialty stores, pharmacies, and other retailers or distributors – are not eligible for returns or refunds through this Site.

If you purchased a Landish product from another merchant, you must contact that merchant and follow its return or refund procedures. This Policy does not affect any rights you may have directly against that merchant or under applicable law.

11. Bundles, Kits, and Promotional Items

If you purchased a bundle, kit, or other multi-Product offering (including where Products are offered at a discount when purchased together), you may in some cases return individual items from the bundle rather than the entire bundle. However, the refund amount will be adjusted to reflect the promotional pricing actually received.

Free Gifts. From time to time we may include items at no charge in your order as part of a Promotion, for example a “free gift with purchase”, a gift tied to a subscription order, or a $0 item unlocked by reaching a spend or quantity threshold (“Free Gifts”). Free Gifts are provided at no charge and have no cash value. Accordingly, and except where required by law:

• Free Gifts are not eligible for a refund, exchange, store credit or Promotional Credit, and cannot be returned on their own for any form of compensation;

• Free Gifts are offered while supplies last. We may substitute a Free Gift with another item of equal or greater regular price, or withdraw a Free Gift offer, at any time without notice;

• Free Gifts may be added to your order after checkout by our order-processing system. In that case they may not appear on your order confirmation email but will appear on your packing slip and in your order history. The appearance or absence of a Free Gift in your cart or order summary does not by itself create an entitlement to it;

• Free Gifts tied to a subscription are earned per eligible subscription order actually shipped. They are not owed on one-time (non-subscription) purchases, on orders that are cancelled, skipped or refunded, or on orders placed outside the advertised Promotion period.

If you return some or all of the paid Products that qualified you for a Free Gift:

• you must return the Free Gift, unused and in its original condition, together with those Products in order to receive a full refund of the amount you paid for the returned Products; or

• if you do not return the Free Gift, or return it used or damaged, we will deduct from your refund an amount equal to the then-current regular (non-promotional) price of the Free Gift as listed on the Site (or, if it is not sold on the Site, its fair retail value as reasonably determined by us), such that you effectively purchase the Free Gift at its normal price. Where that amount exceeds the refund otherwise payable, no refund will be issued for the returned Products.

The same deduction applies where a return or partial refund brings the amount you paid for the order below the spend or quantity threshold required to earn the Free Gift.

We reserve the right to limit or refuse returns of bundles or promotional orders where doing so would be inconsistent with the spirit or terms of the Promotion, or where we suspect abuse (for example, repeatedly placing and returning orders in order to obtain Free Gifts).

12. Subscriptions and Returns

Subscription orders placed through landish.ca are subject to this Policy in the same manner as non-subscription orders. You may request returns for eligible subscription orders within the same 30-day Return Window and subject to the same conditions (including the 90% net weight requirement and non-returnable Product rules).

Cancelling a subscription prevents future automatic orders but does not automatically cancel or refund any orders that have already been accepted or fulfilled. Returns and refunds for such orders will be handled in accordance with this Policy and applicable law.

13. Policy Abuse and Fraud Prevention

We reserve the right to monitor returns and refund activity and to investigate patterns that may suggest abuse of this Policy, including but not limited to: frequent returns, returns inconsistent with typical use, repeated claims of non-delivery or temperature-related damage, or other suspicious behavior.

Where we reasonably determine that a customer has abused this Policy, engaged in fraudulent activity, or otherwise acted in bad faith (including by attempting to “game” Promotions or referral programs), we may, to the fullest extent permitted by law: (a) deny future returns or refunds; (b) cancel or refuse orders; (c) revoke referral or promotional benefits; and/or (d) suspend or permanently ban that customer’s access to landish.ca and our other websites.

Any such actions will be taken without limiting any other rights or remedies available to us under these Terms, our other policies, or applicable law.

14. Changes to This Policy

We may update or modify this Policy from time to time. When we do so, we will update the “Effective date” above and may provide additional notice on the Site where appropriate. Any changes will apply to purchases made on or after the effective date of the updated Policy. For purchases made before that date, the Policy in effect at the time of your purchase will generally apply, except where a change is required by law and is more favorable to you.

If you have any questions about this Policy or wish to inquire about a specific return or refund, please contact us at hello@landish.ca or by phone at 1-888-997-3629.